Terms and Conditions

Welcome to Kelly'stravelandtours. This page outlines the terms and conditions for booking our day trips. Please read them carefully as they govern your relationship with Kelly'stravelandtours.

Booking and Payment

Booking requires payment in full. All bookings are non-refundable.

Cancellation Policy

Kelly'stravelandtours' day trips are non-refundable. We reserve the right to cancel a trip if the minimum number of participants is not met. In this instance you will be notified 24 hours before.

Kelly'stravelandtours Responsibilities

We ensure to give all our passengers ample notice of any changes to the Itinerary.

We ensure that their information is not shared with any third parties.

Terms of Booking:

*Please note that all times are approximate. A final confirmation message will be sent 24 hours before departure. If you do not receive the final message, please contact us directly to confirm your booking and timings.*

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**Booking Policy and Important information about your trip– Please Read Carefully:**

1) **Non-Refundable and Non-Transferable:** All bookings are final and cannot be refunded or transferred.

2) **Amendments Fee:** Any amendments to your booking will incur a £2.50 administration fee per seat/ticket.

3) **Minimum Participant Requirement:** This tour is subject to meeting a minimum participant number. Should this requirement not be met, a full refund will be issued.

4) **Arrival:** Please arrive at your designated departure point **at least 15 minutes before the scheduled departure** to avoid delays. If you anticipate being late, kindly notify us as soon as possible. While we will make every effort to accommodate delays, the coach must depart at the scheduled time.

5) **Seating Arrangements:** Seats will be assigned by the trip supervisor on the day of travel. Cooperation with seating arrangements is mandatory, and failure to comply may result in losing your seat.

6) **Itinerary:** The itinerary may be subject to change on the day. Every effort will be made to ensure the tour includes all scheduled highlights.

7) **Children’s Responsibility:** All adults are responsible for ensuring that children in their group are supervised at all times. Children must never be left unattended.

8) **Trip Research:** We recommend you research the destinations included in the trip. If you have any questions, our team will be happy to assist you.

9) **Weather & External Factors:** While we will monitor the weather closely, we cannot be held responsible for any changes to the itinerary due to weather conditions or unforeseen circumstances.

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If you have any further questions or require additional assistance, please don’t hesitate to reach out. We are here to ensure your trip is an unforgettable experience.

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**All Rights Reserved**

*Kelly’s Travel and Tours*

Customer Responsibilities

Customers are responsible for the safety of children in their care at all times.

Customers are responsible for their own belongings.

Customers must adhere to all timings provided by Kelly'stravelandtours representatives.

Unexpected Events

In the event that Kelly'stravelandtours cancels a trip, a full refund will be provided. Kelly'stravelandtours is not responsible for changes to the itinerary due to unforeseen circumstances such as traffic or weather conditions.

General Terms

It is advisable all passengers have travel insurance.

Contact Information

If you have any questions regarding these terms and conditions, please contact us at 07848118532 or info@kellyscoaches.com.